December 6, 2017

FAQ

F.A.Q.

Your Questions, Answered.

We Go Beyond

Fixley’s commitment to excellence goes beyond mere automation, adding value and driving success for your business. We offer a unique blend of technology and expert oversight, and our service ensures that every work order is handled with precision. This dedication is what sets us apart in providing top-tier property maintenance management.

Tailored Solutions

Fixley prides itself on offering tailored solutions to meet the unique needs of property manager. We understand that every property and every property manager has different requirements and expectations. Instead of a one-size-fits-all approach, Fixley takes the time to understand the specific needs of each client and crafts a customized solution that fits perfectly. Whether it’s a particular type of property, a unique set of tenants, or a specific maintenance challenge, Fixley’s flexible and adaptable approach ensures that they can meet and exceed the individual needs of each client. Our commitment to personalized service is what sets Fixley apart and ensures their clients’ success.

Fixley is a property maintenance management service that combines technology with expert oversight to streamline and enhance maintenance processes for property managers of all types.

Fixley is designed for property managers and property management companies looking to streamline, enhance or completely outsource their maintenance operations. Our platform is ideal for those managing single-family rental homes or multi-unit residential buildings who need a reliable, efficient way to handle maintenance requests and work orders. Whether you manage a few dozen units or several thousand, Fixley provides the tools, expertise, and support to ensure your property maintenance is handled with the utmost efficiency and professionalism.

Through automated work order processing, real-time updates, and expert management, Fixley ensures that maintenance tasks are completed quickly and correctly, reducing downtime and costs.

Unlike typical software that relies heavily on automation, Fixley integrates human expertise, offering tailored solutions and hands-on management to ensure high-quality outcomes.

Yes, Fixley is designed to seamlessly integrate with most existing property management systems, enhancing functionality without disrupting established workflows.

Fixley provides 24/7 support to address emergency maintenance requests promptly, ensuring that critical issues are resolved quickly with minimal impact on tenants and property operations.

Fixley offers multi-channel support, including a user-friendly portal and 24/7 access for both tenants and property managers to ensure continuous, responsive service.

Fixley conducts thorough vetting processes, including background checks, licensing verification, and performance assessments, to ensure that all vendors meet our high standards for quality and reliability.

By optimizing maintenance workflows, reducing unnecessary repairs, and ensuring efficient vendor performance, Fixley helps property managers lower operational costs and avoid budget overruns.

No, Fixley can scale up to manage any number of properties or units, making it suitable for both small property managers and large property management firms alike.

Implementation time can vary based on the size and complexity of the property portfolio but typically ranges from a few days to a week, including full setup, integration, and staff training.

Vendors that fail to meet our standards are subject to a review process and may be removed from our network to ensure the highest quality of service. We continuously monitor vendor performance to uphold our service commitments.

By ensuring timely and effective maintenance resolution, providing easy communication tools, and maintaining high service standards, Fixley helps enhance tenant satisfaction and retention.

Expert Oversight

Each work order is overseen by experienced professionals who ensure that every aspect of the maintenance process is conducted efficiently and to high standards.

Personalized Service

Fixley offers tailored solutions that adapt to the specific needs and policies of each property manager, ensuring a perfect fit for diverse operational requirements.

Active Vendor Management

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24/7 Support

Fixley provides round-the-clock support for both property managers and tenants through multiple communication channels, ensuring quick responses and continuous availability for any issues or inquiries.

Your Satisfaction. Our Mission.

We Believe In Hard Work And Dedication

At Fixley, we are grounded in the belief that hard work and dedication are key to excellence.

Our team embodies these principles in every task, ensuring that we not only meet but exceed our clients’ expectations through continuous improvement and unwavering commitment to quality.

This dedication is what sets us apart in providing top-tier property maintenance management.

Partner With Fixley

real solutions

Discover Fixley: Elevate your property management with our innovative platform that combines automated efficiency and expert oversight for superior maintenance solutions.

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