What services does Fixley offer?
We specialize in end-to-end work order management for property managers, including tenant repair requests handling and assessment, vendor vetting and management, scheduling and coordinating repairs, and helping to ensure quality and fair pricing. Our service blends technology with expert human oversight to deliver seamless property maintenance solutions.
How does Fixley differ from traditional property management software?
Unlike standard property management software that primarily offers digital tools for self-management, we provide a comprehensive service that combines a user-friendly portal with the expertise of our staff. Our team actively manages every step of the repair and maintenance process, ensuring high standards and efficiency.
What types of properties do you service?
We cater to a wide range of residential properties, including single-family homes, apartments, and multi-unit dwellings. Our services are designed to meet the unique needs of each property and its tenants.
How do you vet your vendors?
Our vendors undergo a rigorous vetting process that includes checking for valid licenses, insurance, a history of reliable and quality work, and adherence to our codes of conduct where applicable. This helps ensure that only the best service providers are engaged in maintaining your properties.
Can Fixley help reduce my property maintenance costs?
Yes, by leveraging our expert oversight, we can help prevent unnecessary repairs, help ensure fair pricing, and help make informed decisions that avoid costly issues down the line. Our proactive approach to maintenance can lead to significant savings.
What is the pricing structure for your services?
Our pricing is based on the number of units managed, with a monthly subscription model. For example, it’s $11 per unit per month. This scalable approach ensures our services are accessible to property managers with portfolios of various sizes.
How does the work order process work with Fixley?
Tenants can submit repair requests directly through our email based system. Our team assesses each request, coordinates with vetted vendors, schedules the repairs, and oversees the process to completion, ensuring quality and efficiency. Property managers have real-time visibility into each work order through our portal.
How can Fixley improve tenant satisfaction?
By ensuring repair requests are handled promptly, efficiently, and to a high standard, we help improve the overall living experience for tenants. This can lead to higher tenant retention rates and a positive reputation for property managers.
What happens if a repair is not satisfactory?
We stand by the quality of our service. If a repair is not up to standard, we will coordinate with the vendor to address the issue promptly to help ensure the job is completed to your satisfaction.
How do I get started with Fixley?
Getting started is simple. Contact us through our website or call our customer service line to schedule a consultation. We’ll discuss your needs, explain our services in detail, and guide you through the onboarding process.