- Tenant Submission: Tenants submit requests detailing the issue. We strive for ease of use, Your Tenants Can Call, Email, Text, Portal or even your current software platform.
- Expert Initial Review: A Fixley expert reviews the submission, ensuring all necessary information is collected and advising the tenant on any immediate steps they can take(Troubleshooting).
- Detailed Evaluation: The Fixley team, including our industry experts, evaluates the request to understand the issue’s nuances, determining urgency and the best course of action. First steps will be as simple as some Troubleshooting basics.
- Priority Assignment: Our team will categorize the request based on your pre-approved and detailed Knowledge Base. Much of how Fixley will assess and interact with each request is determined by how, you, the property manager pre-determines within their detailed Knowledge Base.
- Strategic Vendor Selection: In the event a request does require an onsite visit from a technician, Fixley first looks to your own list of pre-approved and trusted vendors. If your vendors are unavailable we look to our own pre-vetted selection of technicians that will adhere to your rules and budgets(NTE) during each work order. Sending the proper vendor to each job is a critical cornerstone of our operations.
- Vendor Collaboration: Before assignment, we discuss the the job in detail with the vendor to ensure they understand the scope and any unique concerns. This limits the miscommunication on thigs such as timelines, budgets(NTE) and more. All of the Work Orders our vendors receive are as detailed as possible to remove vague and ambiguous instruction.
- Efficient Coordination: Fixley’s team works directly with tenants and vendors to schedule repairs, using their expertise to advise on timing based on the issue’s urgency and the tenant’s availability.
- Pre-Service Briefing: Before the visit, Fixley teams brief the vendor on any critical details or tenant concerns, ensuring a smooth service experience.
- Real-Time Support: During the repair, vendors can access real-time support from Fixley’s team for complex issues, out-of-scope guidance, real time budget requests(NTE) and more.
- Status Monitoring: Our teams monitor the service’s progress, making sure the vendors are on task and on budget(NTE) providing updates to property managers and tenants all throughout the process.
- Comprehensive Quality Review: Post-repair, Fixley requires all vendors to provide photo documentation of the repairs or maintenance they have provided. From there our teams conduct a thorough review to ensure the work meets standards.
- Tenant Satisfaction Assurance: The tenant’s feedback is reviewed by Fixley to confirm the issue has been resolved satisfactorily and in accordance with the work order details.
- Invoice Verification: Our teams review and validate the vendor’s invoice, ensuring charges align with the work performed and in accordance with the scope outlined in the work order text.
- Feedback Analysis: Feedback from tenants and property managers is analyzed to identify improvement opportunities.
- Detailed Reporting: Fixley’s team compile and analyze service data, providing actionable insights to property managers.
- Strategic Recommendations: Based on trends and performance data, Fixley experts offer tailored advice to property managers for preventive maintenance and efficiency improvements.
Expert Oversight
Each work order is overseen by experienced professionals who ensure that every aspect of the maintenance process is conducted efficiently and to high standards.
Personalized Service
Fixley offers tailored solutions that adapt to the specific needs and policies of each property manager, ensuring a perfect fit for diverse operational requirements.
Active Vendor Management
Fixley streamlines the process of managing vendors by ensuring they meet rigorous standards for quality and reliability. Our Service facilitates vendor selection, onboarding, performance monitoring, and compliance checks.
24/7 Support
Fixley provides round-the-clock support for both property managers and tenants through multiple communication channels, ensuring quick responses and continuous availability for any issues or inquiries.
We Believe In Hard Work And Dedication
At Fixley, we are grounded in the belief that hard work and dedication are key to excellence.
Our team embodies these principles in every task, ensuring that we not only meet but exceed our clients’ expectations through continuous improvement and unwavering commitment to quality.
This dedication is what sets us apart in providing top-tier property maintenance management.
real solutions
Discover Fixley: Elevate your property management with our innovative approach that combines enhanced efficiency and expert oversight for superior maintenance solutions.
