At Fixley, we pride ourselves on our meticulous, hands-on approach to managing each work order from start to finish. Our dedicated team ensures that nothing falls through the cracks, providing you with peace of mind and superior service. Here’s how we ensure each step of the process is handled with the utmost care and professionalism:

Our Active Work Order Management Process

1. Initial Request Receipt

• Prompt Acknowledgment: Each work order begins with a quick acknowledgment of the maintenance request, ensuring tenants and property managers are informed from the outset.

2. Detailed Assessment and Planning

• Expert Review: Our team of experienced professionals evaluates each request to determine the best course of action. This involves a thorough assessment of the issue, considering all aspects of the property’s needs.

3. Vendor Coordination and Dispatch

• Qualified Vendors: We only work with top-tier, fully vetted vendors who meet our high standards. Coordination is handled swiftly to ensure timely service delivery.

4. Oversight During the Repair Process

• Hands-On Management: Throughout the repair process, our team remains actively involved, overseeing all aspects of the work to ensure it meets our standards and the specific requirements of the property manager.

5. Regular Updates and Communication

• Transparent Reporting: Property managers and tenants receive regular updates about the progress of the work. Communication is clear, frequent, and tailored to the needs of all parties involved.

6. Final Review and Closure

• Quality Check: Before a work order is closed, our team conducts a final review to ensure all work has been completed to our standards and that the area has been left tidy and safe.

7. Feedback and Continuous Improvement

• Feedback Solicitation: After completion, feedback is solicited from both tenants and property managers to improve our processes continually. This feedback loop is vital to our commitment to excellence.

8. Tenant Scheduling and Coordination

• Seamless Scheduling: We prioritize tenant convenience by coordinating repair schedules directly with them. Our team ensures that all scheduling is done at times that are most convenient for the tenants, minimizing disruption to their daily lives.
• Direct Communication: Tenants can easily communicate with us through multiple channels to confirm schedules, make changes, or get answers to any questions they may have regarding the maintenance work. This direct line to our team enhances the overall service experience and ensures that all parties are always on the same page.

Key Highlights of Our Offering

• No Detail Overlooked: Our meticulous approach ensures every aspect of the maintenance request is considered, from initial assessment to final checks.
• Hands-On Oversight: Real human expertise guides every step, preventing errors and ensuring high-quality outcomes.
• Rapid Response Time: We understand the urgency of maintenance issues, which is why our workflow is optimized for speed without sacrificing quality.
• 24/7 Support: Our support team is available around the clock to handle any queries or issues, ensuring continuous, seamless service.
• Commitment to Satisfaction: We are not satisfied until you are. Our job isn’t done until all parties confirm that the resolution is satisfactory.

By choosing Fixley for your property management needs, you are opting for a partner that takes a proactive, hands-on approach to maintenance management. Our process is designed to ensure efficiency, reliability, and satisfaction, giving you more time to focus on growing your business and less time worrying about maintenance.